Known Mail.Ru scams

We’ve collected know Mail.ru scams to ensure your safety.

1. If you see Account access blocked or a similar messages requiring you to send a text message when going to your mailbox, your computer is probably infected with malware that replaces Mail.ru homepage with a phishing page.

Mail.ru is free of charge for its users, and authentication is also free, that’s why never send any text messages even if they are described as free.

Such phishing messages usually want you to send text messages to expensive numbers.

Download and run this file to access your mailbox again after rebooting the computer.

2. You can see messages from Mail.ru administration from an address that is similar to an official one such as support@cor.mail.ru, suport@coip.mail.ru, support@mail.ru, suppot@cop.mail.ru containing phishing links to a page that imitates Mail.ru sign-in page.

You can look through message headers for Return-path: string to see a real address of the sender. All official messages from Mail.Ru can be sent only from username@CORP.MAIL.RU, e. g., welcome@corp.mail.ru, etc. 

Such phishing messages want to steal your account password.

You will lose access to your account if you enter your login and password on a phishing page. Look closely at the address of the page. On the screenshot you can see that the link differs from usual help.mail.ru, e.mail.ru/cgi-bin/signup even though it contains mail.ru. 

3. You can also receive messages from Mail.ru administration that require the following:

  • sending a text message to prevent blocking of your account
  • sending a text message to confirm your account activity
  • sending a text message to prevent blocking of your account due to spam etc.

NEVER send any text messages since Mail.ru never blocks accounts except for cases described in the User Agreement and NEVER asks its users to send text messages to unblock an address or confirm its activity even if they are described as free. 

See an example of the scam message that requires to send a text message to unblock an account:

4. NEVER send a password and / or a question to your secret question since Mail.ru never asks its users to provide these details. 

5. You can also receive a message telling that you’re a winner of a contest and have to follow a link to enter your private data or send a text message. Click here to learn more. 

Remember: you can be a winner only if you’ve participated in a contest (by sending your photos, videos, texts, etc.) since we DO NOT have contests like You’re the 10,000,000 Mail.ru user or Enter your login and password to receive free Iphone

We will never ask you to send any text messages (even if they are described as free) or pay for your prize delivery – Mail.ru always pays for prize delivery itself.

Be careful:

  1. All official messages can be sent only from username@corp.mail.ru addresses.
  2. We never transliterate Russian words like ZDRASTVYITE, POLZOVATELEY, or DEISTVITELNOST or misspell a country name.
  3. Go to //rates.mail.ru/ to see rates for mobile short numbers.
  4. We never charge a fee for signing up and never ask you to send a text message to confirm it.
  5. We never ask you to send a text message to receive a money prize or unblock your account;
  6. Never follow links from messages in Spam. Even if the link looks like mail.ru, it can lead to a phishing site.
  7. We never ask you to send your password and answer to a secret question or require you to enter them by following a link. 

If you’ve received a scam message, please send it to Customer Support with all headers by filling in this form to make our spam filters better!