Mailbox FAQ

I see new messages in the end of the list

Probably, you’ve sorted your incoming messages by other field.

To see new messages at the top of the list, click Sort in any folder and select By Date, Newer First.

Note: you can sort messages only if the folder contains less than 4,000 messages.

I want to change the way messages are sorted

By default, messages are sorted by time and date, but you can change it by clicking Sort and choosing the way of sorting you prefer from the drop-down list.

You can see an arrow  next to the field the contacts are sorted by.

Note: you can sort messages only if the folder contains less than 4,000 messages.

I want to delete a folder

To delete a custom folder, click Customize folders link below the list of all the folders to see all the folders and actions you can apply to them.

Click Delete next to a folder you want to delete.

The folder will be permanently deleted, and the messages it contained will be moved to Trash.

Note: you can’t delete system default folders: Inbox, Spam, Sent, Drafts, Trash.

I want to delete all the messages

You can’t delete all the messages contained in your mailbox at once.

You can only delete all the messages from one folder, for example Inbox.

Click Customize folders link below the list of all the folders to see all the folders and actions you can apply to them. Click Empty next to the folder you want to delete all the messages from to move all the messages from the folder to Trash.

You can also delete all the messages displayed on the page. Select all messages and click Delete.

I want to delete all messages from a folder

Click Customize folders link below the list of all the folders to see all the folders and actions you can apply to them. Click Empty next to the folder you want to delete all the messages from to move all the messages from the folder to Trash.

I’ve forgotten a folder password

Click Forgot password next to the field for entering a password and then enter an answer to a secret question you set up while locking the folder. After entering a correct answer we will ask you to create a new password.

If you’ve forgotten an answer to your secret question, fill out this form.

I want to move all messages from a contact to a folder

First, create a new folder. Then set up a filter to automatically move messages according to specified criteria.