Emails have disappeared from my mailbox. What should I do?

Check in “Trash”

Check the emails in “Trash”. If they are there, select the checkboxes next to the emails, click “Move to”, and select the folder where you want to restore the deleted emails.

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Check your email client settings

If you use an email client, please check its settings. In the email client, if you did not check “Save emails on server” when setting up your account with the POP3 protocol, all incoming mail is downloaded to your computer and deleted from the server.

In this case, you can try to recover your emails:

  1. Make sure that the missing emails are still in the email client.
  2. Change the settings of your existing account so that incoming emails are saved on the server.
  3. In your email client, set up an extra account using the IMAP protocol. In your client, two profiles will appear now, which will receive emails at the same address using different protocols.
  4. Start receiving and sending emails in the new profile so that it has the same folders appearing in the client as on the server.
  5. Copy your emails in the email client from your existing profile to the corresponding folder in the new profile.
  6. Start receiving and sending emails in the new profile again so that they appear on the server once more.

Unfortunately, if your emails were deleted directly from the server, it is not possible to restore them.

Check the activity log

  1. Go to “Mail settings” → “Password & security”.
  2. In the “Security settings” section, check “Show the action list in the mailbox” and click “Save”.
  3. Go back to “Password & security” and scroll down to the bottom of the page. In the “Mailbox Usage” section, you will see all the activities for the mailbox. 

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If you see an activity that is not from you, change your password and enable two-factor authentication. This is a two-step mailbox login that involves entering a password and entering a one-time code, which will protect your mailbox against hackers. More on what basic preventative measures should be taken to secure your mailbox can be found in our tips.